Q What is the procedure for reserving Winter tires?
A Advance reservations are required for all Winter-tire rentals and should be made using the on-line booking form. A provisional confirmation will then be sent to you, providing full details of your booking, together
with directions to the tire depot where you meet with our English-speaking representative who will arrange for your rental wheels & tires to be mounted.

Q What is the procedure for changing the wheels & tires?
A If you elect to have our wheels & Winter tires fitted onto your car at BMW-Welt (supplement 90 Euros) they will already be mounted when you take delivery of your vehicle. Otherwise you drive to our depot in
Ismaning and the factory-fitted wheels are removed and replaced with ours, fitted with Winter tires. Your originals are stored at our depot till you return with your car and your original equipment is re-mounted
onto your car.


Q How much extra does the mounting and storage cost?
A Nothing (except if you choose BMW-Welt delivery & fitting) - the cost of changing the wheels and the storage of your own wheels and tires at our depot is included in the rental cost.


Q How long do I have to wait at your depot?
A Normally, changing over a set of wheels is done in a few minutes. Provided there are not several cars waiting at the same time, you should be in and out of our depot within 25-30 minutes. The wait could be
longer at the beginning of the season, ie during October & November.


Q Where is the your tire depot located?
A At Ismaning, easy to find on the North-East side of Munich and just 5 km off the Garching-Sud exit (71) of the A9 Munich-Nurnberg Autobahn. From BMW Welt (where you collect your vehicle) it is only about a 10-
15 minutes' drive. From the tire depot to "Log In Out Gmbh" at Munich Airport (where you drop off your car for its onward delivery to the USA) it is an easy 15-minute drive.

Q What if the road conditions are too Wintry to drive on at all without Winter tires when a) I collect my car or b) when I want to return it to the Drop-Off agency?
A In those cases a) the wheels and tires can be delivered to BMW-Welt and fitted onto your car there (supplement 90 Euros) and b) your car can remain at your Munich-area hotel and be collected by us when the
roads clear and taken to the drop-off agency (supplement 50-75 Euros, depending on the location of the hotel) after having your original equipment re-mounted at our depot.


Q How new are the tires?
A The Winter tires fitted to your car may be brand new or may have been used by other BMW drivers. The life of a Winter tire usually ranges between 18,000 and 25,000 miles, depending on the road conditions it
has been driven on. All of our Winter tires, however, are removed from the rental program once they have been driven about 15,000 miles, or earlier if there is
evident excess wear and tear. The exact usage of our tires is carefully logged and personally certified by each renter at the end of each rental period.


Q Can I extend a rental period from that already booked?
A Normally, yes, by telephoning us during your vacation, although the option will depend upon the availability of that particular set of tires.


Q. Should I consider buying Winter tires and then ship them to the USA?
A The price of a set of wheels & Winter tires in Europe is much higher than ij the USA and the shipping costs of about $600 do not make it worthwhile.


Q How do I make payment for renting your Winter tires?
A Payments are made via Paypal or by bank transfer.


Q Is there any refund if I cancel?
A We are sorry but all Winter tire rental are on-refundable if canceled.


Q. What are the opening times at the depot?
A Monday - Thursday: 8 a.m. till 5 p.m.
Friday: 8 a.m. till 4 p.m.
Saturday, Sunday & official holidays: Closed although appointments for returning equipment are sometimes possible.


Q I am taking delivery of my new vehicle on a Saturday, how then can I have Winter tires fitted before your depot re-opens again on the Monday?
A Your wheels and tires can be delivered to BMW-Welt prior to your delivery and fitted onto your car there.


Q How fast can I drive my vehicle once it is fitted with Winter tires?
A If it's safe and legal to do so, up to 130 MPH.


Q What brand wheels and tires do you provide?
A The wheels provided are usually Borbet and the tires Good Year or Bridgestone.

Q What other safety measure should I consider if I am planning to drive in the Alps?
A We would recommend that you rent a set of snow chains in addition to the Winter tires, at 5 Euros per day.

Q Do I need to make an appointment to have the wheels & tires mounted?
A No appointment is necessary although we do request that you call just as you are about to leave BMW Welt.


Q What happens if I get a flat tire or damage the wheels?
A You are responsible for returning the equipment undamaged although cover against unintentional damage to one wheel and one tire is included in the rental price.

Q With the change of wheels and tires, will the in-car Tire Pressure Monitor function?
A Yes, TPM sensors have been installed onto each individual wheel fitted with Winter tires. The I-Drive settings will require re-setting according to the car's manual.

Q If I am not dropping my car off at Munich is it still possible to rent Winter Tires?
A Yes, at a supplement and at a selection of drop-off cities by arrangement with us prior to collection. Your own wheels & tires are sent to your drop-off location and the Winter tires and wheels are sent back to us.

Q Is it still possible to rent Winter tires without having made an advance reservation?
A Subject to availability, yes - on-line reservations are accepted up to 24 hours prior. Later than that, call our local representative.